Careers

Restaurant Supervisor

Scope and general purpose of job: The Supervisor will serve food and beverage to guests and provide friendly service in order to maximize guest satisfaction consistent with established standards.

Main Duties:

Financial transactions

  1. To post promptly all complimentary charges afterhaving ensured that the approver’s signature is legible and appropriate.

  2. To handle payments by credit cards in accordancewith the prescribed procedures.

  3. To be aware of those guests who are on a'Complimentary' basis.

  4. To obtain and account for the correct settlement ofall sales.

  5. To act as a cashier when necessary.

Operational/Administrative:

  1. To serve food and beverage orders accordingly tothe established service sequences and procedures in the operation manual.

  2. To provide high standard of quality and speedyservice at the restaurant.

  3. To ensure all guest occupied table area maintainedto the appropriate standards of cleanliness.

  4. To set tables for different meal periods and resetthem.

  5. To bus and maintain all appropriate areas to thecorrect standards (collection of dirty glasses).

  6. To collect all general requisitions and food andbeverage requisitions.

  7. To ensure that the food and beverage recipe andpresentations are adhered to according to the standard set by the property.

  8. To fold napkins or perform any other side duties.

  9. To assist in opening and closing proceduresestablished for the outlet including restocking of food, beverage, miscellaneousstock, etc.

  10. To have a thorough understanding and knowledge ofall food and beverage items in the menu.

  11. To fully understand and adhere to the restaurantoperation manual.

  12. To answer all telephone calls and inquiries whennecessary.

  13. To take table reservations and effectively controlthe flow of guests in the restaurant ensuring maximum turnover.

  14. To ensure that the reception desk and surroundingarea is kept clean and organized at all times.

  15. To perform pre-checking functions.

  16. To ensure that the service station, reception desk,designated area and surrounding areas are kept clean and organized at alltimes.

  17. Continuously walk the floor and do “table touches”to ensure guest satisfaction.

  18. To monitor operating supplies and reduce spoilageand wastage.

  19. To assist in carrying out inventory of operatingequipment as per schedule and assist with monthly par stock checks.

  20. To be present in the at all times duringoperational periods.

  21. Assist in maintaining a legible and up-to-datereservation book.

  22. To up sell whenever possible by helping, advisingthe guest in his choice according to the established standards.

Equipment

  1. Undertakelimited technical duties and/or repairs under supervision.

  2. Ensureoptimum operation and minimal down time by reporting any malfunctions

  3. Musthave a thorough knowledge of F&B equipment operation.

  4. Responsibleand accountable for all keys issued to him whilst on duty

  5. Mustnot carry out major technical repairs.

Staff

  1. Toensure high standards of workmanship and enforce the procedures, rules andpolicies of the department and the company.

  2. Tohelp training new servers in all procedures as required or directed bysuperiors.

Customer Relations

  1. Tohave a complete knowledge of property amenities available to customers.

  2. Atall times to be polite and pay attention to customers’ needs.

  3. Createa friendly and welcoming atmosphere.

  4. Todiplomatically deal with issues when requested.

  5. Answerpromptly any calls for assistance from customers and assist them in any waypossible.

  6. Dealwith guest disputes and complaints in a diplomatic and professional manner andrefer any unsettled disputes to the Restaurant Assistant Manager and RestaurantManager.

We offer a competitive benefits package. Check us out at www.kentuckydowns.com to learn more about our facility.

Job Type: Full-time

Benefits:
Dental insurance
Employee discount
Health insurance
Life insurance
Paid time off
Referral program
Vision insurance

Schedule:
10 hour shift
8 hour shift
Experience:

restaurant supervisory: 1 year (Required)

This Job Is Ideal for Someone Who Is:
Dependable -- more reliable than spontaneous
People-oriented -- enjoys interacting with people and working on group projects
Adaptable/flexible -- enjoys doing work that requires frequent shifts in direction
Detail-oriented -- would rather focus on the details of work than the bigger picture
High stress tolerance -- thrives in a high-pressure environment

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